A bit about me
My name is Paul Sheraton I am an experienced IT support engineer with many years in the industry. My company is built on the principles that I offer an excellent customer service and supply quality products and provide a reliable service. I am based in Farnborough in Hampshire and offer computer support services to businesses and homes in Hampshire, Surrey and Berkshire and some services I can even remotely access your PC anywhere in the UK.
curriculum vitaE
Age 31 Dec 07 – Aug 09 Infor.com – Farnborough, IT Field Support Engineer Offering remote and desktop support to office/home workers, patching network cables, building (hardware/software) installing/repairing laptop and desktop machines. Includes Wifi, Blackberry, XP, Outlook 07, Vista, AD, NTFS, Share permissions, Exchange Mailbox admin, ImageX, Vmware, MItel phone system, Cisco VPN, Backup Exec, Ipass, DameWare, Ghost, McAfee and Enterprise Vault, printers, MFD’s. Jan 05 – Dec 07 Hampshire Constabulary – Winchester, employed as a Helpdesk administrator/operator. Offering IT and customer service support to Hampshire Police with over 7000 users and over 100 applications. Zantaz EAS. Experience with working with Problem Management team to create root cause fixes currently been fixed with work around solutions. Involves working in a ITIL environment call answering and logging/problem fixing of queries on call a logging system. Daily duties involve creating user accounts in Active Directory, password resets, folder/system permissions and general trouble shooting. April 2001 to Sep 04 ADP Ltd - Camberley, employed as a Helpdesk Support Executive. Meeting SLA's, resolving and escalating problems, sending out system outage messages. Receiving queries by email, updating British Airways website using TeamSite software. Using Ms Access, and bespoke application based on Java and Oracle languages on a day to day basis. Daily duties involve managing members accounts offering excellent customer service and ordering add hoc products, tracking flights onto members accounts, server status monitoring, password resets and fault finding. Jan 2000-Nov 2000 B&Q - Farnborough, employed as a Sales Assistant Cashier, Part-Time. 1997-1998 Tesco's - Aldershot, employed as sales assistant on a part-time basis 1996-97 Welcome Break, Fleet M3 Motorway Services, employed as a Catering Assistant, Part-Time (weekends). Jan 1996 - May 1996 Bramaur IT Consultancy, Aldershot, employed as an IT Assistant, for a college 8 week work experience programme. Qualifications & Training 2006 MCP: 70-270 Installing, Configuring, and Administering Microsoft Windows XP Professional 2003 M206: Computing: An Object-Oriented Approach: Learned programming skills using the object-oriented language Smalltalk and analytical techniques that equip me to identify or design software components needed for computer-based solutions to real problems. 1999-2000 2nd year of HND Business Information Technology passed at Farnborough College of Technology (Associate of Surrey University). 1998-1999 1st year of HND Business Information Technology, Southampton Institute. 1996-1998 BTEC, Advanced GNVQ Business Studies passed with a merit at Farnborough College of Technology - Manor Park site in Aldershot. 1995-1996 BTEC, Intermediate GNVQ Business Studies passed at Farnborough 6th Form College. Involved meeting set deadlines and group work. 1990-1995 GCSE’s passed at Court Moor School - Fleet, Hampshire. Skills Skilled user of Windows 7, Vista, 9x, XP, 2000, Server 2003, Office 03,07, NAT, firewalls (hardware/software), MCP in Windows XP, ITIL foundation course. Excellent knowledge of MS Access with the ability to use queries, ODBC, to extract data from databases. Knowledge of home routing DMZ, Port Forwarding, static IP, Upnp. User experience of Lotus Notes, Active Directory, IIS, VPN, Win/Bart PE, Remote Desktop, Web connection, DHCP, Aegis call logging software, HTML, ASP, SQL and knowledge of programming in Java (M301 Open University), Smalltalk, PHP, scripting and Ubuntu LINUX.
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Hampshire,
Abbots Worthy Abbotts Ann Aldershot Alton Alverstoke Andover Appleshaw Arford Ashley Ashmansworth Ashurst Axford Bartley Barton on Sea Barton Stacey Basing Basingstoke Bassett Baughurst Beaulieu Bedhampton Bentley Bentworth Bighton Binsted Bishop's Sutton Bishop's Waltham Bishopstoke Bisterne Bitterne Blackbushe Blackwater Boldre Bordon Botley Bradley Bramdean Bramley Bramshaw Bramshot Bransgore Breamore Bridgemary Brockenhurst Brockhurst Brook Broughton Brown Candover Bullington Burghclere Buriton Burley Bursledon Cadnam Catherington Chalton Chandlers Ford Chawton Cheriton Chilbolton Chilcomb Chilton Candover Chilworth Clanfield Cliddesden Compton Corhampton Cosham Cove Crawley Crondall Crowdhill Curdridge Damerham Dibden Dibden Purlieu Dogmersfield Droxford Dummer Durley East Dean East Meon East Tisted East Wellow East Woodhay East Worldham Eastleigh Eastney Ecchinswell Eling Ellingham Empshott Emsworth Enham-Alamein Exbury Exton Faccombe Fareham Farleigh Wallop Farnborough Fawley Fleet Fleetland Fordingbridge Forton Four Marks Fratton Fritham Froxfield Froyle Fullerton Fyfield Godshill Goodworth Clatford Gosport Grateley Greatham Greywell Hale Hamble-le-Rice Hambledon Hannington Hartley Row Hartley Wintney Havant Hawkley Hawley Headbourne Worthy Headley Heckfield Herriard Highclere Hill Head Hilsea Hinton Hinton Ampner Holybourne Hook Hordle Horndean Horsebridge Hursley Hurstbourne Priors Hurstbourne Tarrant Hurstburne Tarrant Hythe Ibsley Ibthorpe Ibworth Itchen Itchen Abbas Kilmeston Kings Somborne Kings Worthy Kingsclere Kingsley Langley Langstone Lasham Laverstoke Leckford Lee-on-the-Solent Lepe Linkenholt Liphook Liss Litchfield Little Somborne Littleton Locks Heath Long Sutton Longparish Longstock Lower Farringdon Lower Froyle Lymington Lyndhurst Marchwood Martin Martyr Worthy Medstead Meonstoke Micheldever Micheldever Station Michelmersh Middle Wallop Milford on Sea Millbrook Milton Minstead Monk Sherborne Monxton Morestead Mortimer West End Mottisfont Nether Wallop Netley Abbey Netley Marsh New Alresford New Milton Newtown Norleywood North Stoneham North Waltham Northington Nursling Nutley Oak Hangar Oakley Odiham Otterbourne Over Wallop Overton Ovington Ower Owslebury Penton Mewsey Petersfield Pitt Plaitford Popham Portchester Portsmouth Preston Candover Privett Quarley Rake Redbridge Ringwood Ripley Rockbourne Romsey Ropley Rotherwick Rowlands Castle Sandleheath Selborne Shalden Shawford Shedfield Sheet Sherborne St. John Sherfield English Sherfield on Loddon Sholing Silchester Soberton Sopley South Hayling South Stoneham Southampton Southsea Southwick Sparsholt St. Mary Bourne Steep Steventon Stockbridge Stony Cross Inn Stratfield Saye Sutton Scotney Swanmore Sway Swaythling Tadley Tangley Thruxton Tichborne Timsbury Tisted Titchfield Totton Tufton Tunworth Twyford Upham Upper Clatford Upper Farringdon Upper Somborne Upton Grey Vernham Dean Wallington Waltham Chase Warblington Warnford Warsash Waterlooville Weeke West End West Meon West Stourmouth West Stratton West Tisted West Wellow West Worldham Weston Corbett Weston Patrick Weyhill Wherwell Whitchurch Whitfield Whitsbury Wickham Wield Winchester Winchfield Wolverton Wonston Woodcott Woolston Wootton St. Lawrence Worting
Berkshire,
Aldermaston Aldworth Arborfield Ascot Astley Avington Barkham Basildon Beedon Beedon Hill Beenham Binfield Bisham Boxford Bracknell Bradfield Bray Bray Court Brightwalton Brimpton Bucklebury Burghfield Caversham Chieveley Cold Ash Colnbrook Combe Compton Cookham Crowthorne Datchet Earley East Garston East Ilsley East Shefford Eastbury Easthampstead Enborne Englefield Eton Farnborough Fawley Finchampstead Frilsham Frogmore Great Shefford Hampstead Norris Hartshill Hermitage Horton Hungerford Hungerford Newton Hurley Hurst Inkpen Kintbury Lambourn Langley Marish Maidenhead Midgham Mortimer Common Newbury Old Windsor Pangbourne Peasemore Reading Remenham Sandhurst Shaw Shinfield Slough Sonning South Fawley Speen Stockcross Stratfield Mortimer Streatley Sulham Sulhampstead Sulhampstead Abbots Sunningdale Sunninghill Sunninghill Park Swallowfield Thatcham Theale Tidmarsh Tilehurst Twyford Waltham St. Lawrence Warfield Wargrave Wasing Welford West Woodhay White Waltham Wickham Windsor Winkfield Winnersh Winterbourne Wokingham Woodley Wraysbury
Surrey
Abinger Addlestone Albury Alfold Ash Ash Vale Ashford Ashtead Bagshot Banstead Betchworth Bisley Bletchingley Blindley Heath Bookham Box Hill Bramley Brookwood Buckland Burstow Byfleet Camberley Capel Caterham Charlwood Chelsham Chertsey Chiddingfold Chilworth Chipstead Chobham Claremont Claygate Cobham Compton Cranleigh Crowhurst Dawesgreen Deepcut Dorking Dormans Land Downside Dunsfold Earlswood East Clandon East Horsley East Molesey Effingham Egham Elstead Englefield Green Epsom Esher Ewell Ewhurst Fairmile Farleigh Farnham Felbridge Frensham Frimley Gatton Godalming Godstone Gomshall Great Bookham Guildford Hale Hambledon Hascombe Haslemere Hersham Hindhead Holmbury St Mary Holmwood Hookwood Horley Horne Horsell Kingswood Kingswood Manor Kingswood Warren Laleham Lashenden Leatherhead Leigh Leith Hill Limpsfield Lingfield Little Bookham Long Ditton Longcross Lower Kingswood Merrow Merstham Mickleham Milford Molesey Mytchett New Chapel Newdigate Normandy Nutfield Oatlands Park Ockham Ockley Ottershaw Oxshott Oxted Peper Harow Pirbright Puttenham Pyrford Redhill Reigate Ripley Rowledge Salfords Seale Send Sendmarsh Shalford Shepperton Shere Shottermill Staines Stanwell Stoke D'Abernon Stoughton Sunbury Tadworth Tandridge Tatsfield Thames Ditton Thorpe Thursley Titsey Tongham Upper Hale Virginia Water Walton on the Hill Walton-on-Thames Warlingham Wentworth West Byfleet West Clandon West Horsley West Molesey Westcott Weybridge Whyteleafe Windlesham Wisley Witley Woking Woldingham Wonersh Worplesdon Wotton Wrecclesham
I offer....
a diversified service range and I will adapt them to your needs the aim of pc-healer.com is to offer a friendly reliable and cost effective PC healing service. Some chain stores offer to fix your PC at a high cost I will offer the same level of service for a fraction of the cost and will try to fix your PC as soon as possible so you are not left waiting in a queue like pc world for example!
I take great pride in offering excellent customer service and will always listen to you the customer.
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